Welcome To Ikona (I.T.) Ltd - The Complete IT Solution Provider

0845 226 30 70

0845 226 30 90

info@ikona.co.uk

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Ikona understands the dependence on IT in today's business and the importance of maintaining those systems to ensure smooth continual operation and reducing the risk of potential loss of company revenue.

To be able to offer an effective IT Support solution, Ikona prides itself on investing in it's staff to provide high quality, professional engineers to deal with any support situation.

As a result we offer a number of solutions varying from our basic Bronze Service right through to our comprehensive Platinum Service. We believe in providing a flexible approach to our service levels which allows any of these options to be customised to suit the needs of our customers.

Bronze Service

A complete audit of your IT Hardware/Software with detailed report
Unlimited telephone support within normal working hours (9.00am to 5.30pm)
Regular monthly service visits
Remote dial-in support

Silver Service

A complete audit of your IT Hardware/Software with detailed report
Unlimited telephone support within normal working hours (9.00am to 5.30pm)
Regular monthly service visits
Next day on-site response for major issues
Support for all software & hardware
Remote dial-in support

Gold Service

A complete audit of your IT Hardware/Software with detailed report
Unlimited telephone support within normal working hours (9.00am to 5.30pm)
Regular weekly service visits
8-hour on-site response for major issues
All network/desktop/server software supported
All network/desktop/server hardware covered against failure
Replacement hardware provided whilst repairs are carried out

Platinum Service

A complete audit of your IT Hardware/Software with detailed report
Unlimited telephone support (weekdays & weekends)
Regular weekly service visits
4-hour on-site response for major issues
All network/desktop/server software supported
All network/desktop/server hardware covered against failure
Replacement hardware provided whilst repairs are carried out
Complete disaster recovery service within 8 hours
Complete peace of mind

Ikona also offers a standard call-out service which is available to all businesses. With no sign-up fee or contract involved, simply contact us via phone or email and we will send an engineer to service your call. Travel time is inclusive in any of the services provided.

For further details on any of our support services or if you would like a free, no obligation consultation then please contact us today and speak to one of our friendly advisors.


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